The table below sets out our conditions for returns:
You have received a wrong product.
Product is unused, in original unbroken packaging and includes all tags.
You have received a product that is not as described on the Site; or
For refurbished products, you must return the product within seven (7) days of receipt of shipment.
For electronics, open products will be accepted if different from description or picture displayed.
You have received a damaged product.
Only in certain conditions as specified in our Returns Policy.
You have changed your mind
Returns are subject to category specific terms and conditions to be found in our Returns Policy.
You do not have a right to return, replace or exchange products in respect of:
- Products that are classified as hazardous materials or use flammable liquids or gases;
- Products that have been used or damaged by you or are not in the same condition as you received them;
- Any consumable product which has been used or installed;
- Products with tampered or missing serial numbers; or
- Products that fall under specific categories, including food, beverages, household goods, digital books, swimwear, hosiery, underwear, socks, health, contact lenses, hygiene related and personal care products and certain baby products
(e.g. tethers, diapers, hygiene tissues, feeding related products) music, video and video games.
Contacting Us (arrange a Return).
- You may contact us through email, social media and or live chat on the Site
- For delivered products, we will refund to you the product amount (excluding the amount paid for the original shipping fees) in full plus the cost of return:
- If the products are faulty or not as described on our Site; or
- If you reason for return is due to an error on our side, such as an error in pricing or description, a delay in delivery etc.
In all other circumstances, we will refund the product amount (excluding the amount paid for the original shipping fees) and you may pay the costs of return shipping.
If you cancel the order, products which are shipped but not delivered, you will receive a full refund as Quickart wallet credits within 24 hours.
We will issue a refund to you depending on the method you used for payment, as follows:
- If you paid by cash on delivery, we will issue a refund to your wallet; or
- If you paid by credit/debit card, you can choose to have a refund by credit/debit card or to your wallet
Your refund will be initiated once your product is received back in our customer fulfilment center and inspected by our team, and the final refund will be received by you as follows:
- if the refund is to your credit/debit card, within thirty (30) days from the day on which we receive the product back in our customer fulfilment center;
- if your refund is to your wallet, you will receive the refund immediately after your product is received back in our customer fulfilment center and inspected by our team; or
- if you have cancelled your order before shipping, an automated refund will be provided back to you.