Once an order has been confirmed and processed, it cannot be cancelled or refunded. This is due to the perishable nature of our items and the operational processes involved in ensuring freshness and timely delivery.

• Orders may be cancelled before they are processed (typically within 2 hours of placing the order).
• For prepaid orders, the refund amount will be credited to the customer's QuicKart wallet, which can be used for future purchases.
• To cancel an eligible order, customers must contact our support team immediately through the app or by calling our helpline.

We accept requests for replacements under the following conditions:

• The product delivered is damaged, spoiled, or incorrect.
• The issue is reported within 2 hours of delivery.
• Clear photographic evidence is provided via the QuicKart app or customer support.

Once verified, a replacement will be scheduled at the earliest available delivery window.

• The item must be from the same day’s delivery.
• The packaging must be intact (except in cases of spoilage or breakage).
• Replacement is subject to stock availability.

If an order is not delivered due to unforeseen circumstances and has not been marked as completed, a full refund will be issued to the QuicKart wallet within 48 hours. For direct-to-account refunds (if applicable), the process may take 5–7 business days and will be processed on case to case basis.

In case only a part of your order is undelivered or defective, a proportional refund or replacement will be arranged. Customers are advised to report such issues immediately after receiving the order.

All refunds processed as wallet credits are valid for 90 days from the date of issuance and are non-transferable.

For any refund or replacement requests, please reach out to:

• In-app chat support
• Email: [email protected]